Website Reviews

I was a bit concerned about the speed of the stair lift- it goes very slow around the many bends but they say it has to be that way to remain level.

All very good except for a few issues with the stair lift mechanism stalling now and again but I will contact Acorn shortly about this. It doesn`t prevent us from using it.

The quality of the product is very good and the sales guy was great and we are happy with how quick they installed but the installers professionalism was abysmal, he kept talking to my mother about giving payment, when it had already been agreed we would pay to Acorn after the job. I have placed a complaint about this, so because of him in this area, I would not recommend Acorn.

Yes they were very good, they arrived earlier than expected and finished after only 3 hours. I am pleased with the quality and would recommend them.

It was great from start to finish and they fitted it quicker than I expected. It was just a disappointment that I`ve got so many calls since, particularly from the company trying to sell me insurance for a year ahead, when I feel this should be explained at the time of selling only. Other than that, everything was really good.

Nothing more to say. I was very happy.

I was happy with the service apart from I feel the engineer was given too much work to do that day which caused him to be delayed to me by 2.5 hours. He had been given 2 extra jobs at the last minute and didn`t finish his long day until 21:45pm. He was a superb technician though and cannot fault his work.

I was a bit rushed at the time so I had to make a decision. We could have done with a little more explanation on certain things. I already told them over the phone that I`m not happy with the constant red flashing light for the battery, but they say everyone says that. I have a hand wheel if it breaks down and I`m not sure how to use that either. However, its all ok for now.

The service was first class, they are coming out to do a check- up on it to make sure all is ok, so we are over-all very happy with the service to date.

It all went according to plan.

I was dealing with this on behalf of my mother. There were no problems with the communication, they kept my mum informed all the way. I can`t speak for my mum but I myself would recommend the company to others based on what I could see from their service.

The company kept me informed every step of the way as I was overseeing on behalf of my mother. My mother seemed very happy with the service and has had no problems with the product so far. I hope the after care continues to be as good for her.