Website Reviews

They said it might run into a day and a half but they finished in one full day from working really hard on it. The actual product I would give a 5/5, but there`s one leg that my eye has noticed is out of level. I won`t do anything about it though as its only a niggle and the chap did ask me at the end of the day if all was ok and I told him yes. I am generally very happy with it. The price was very very good, in comparison to other companies especially as its such a good quality product.

I would give 4 out of 5 for the quality of the lift, but there was a huge mistake with the ordering as they ordered the wrong lift and then later another mistake with the measurements and parts, this delayed the installation hugely. As a result I would not recommend the company.

The product itself is excellent and the engineers were great once they got to me, but Pollocks admin were appaulling which they have since apologised for. Their whole schedule had gone out of the window and they left me in the dark for 7 weeks. Even though there has been an improvement with this since I complained, i would still say they are a bit tardy. For me it is a limited the product as I needed a lift that could withstand a heavy weight. There are not many companies that can help with this. So, I would recommend the product to other customers if this is what they need, but I would warn them about the admin and customer service.

Everything went reasonably smoothly, the only thing with the timing was that we were told they would do it within 3 days, when it actually needed 5 days, the builders came for 3 and the engineers 2. I would give it a 5/5 for quality. The only negative is its not easy to get it to work with the wheelchair in it but we are waiting for Stiltz to come back and make some adjustments. The whole process went pretty much as we expected so we are happy and would recommend them.

They delivered before time which was unexpected but very pleasing - two people came and it was set up in record time. They showed myself and my wife how to use the bed and all of the old stuff was taken away including the old bed. They are very good. They did everything that was asked and more, they phoned me 2 or 3 times to ask if I needed different things. I would definitely recommend them.

The company delivered earlier than expected. They were very tidy. I would`ve liked the salesman to show us a bed, but they said they don`t do this anymore. They are very good and helpful to deal with. We would definitely recommend them.

We were quite happy with them as they gave a lifelong guarantee with the bed frame. They rang before delivery and kept us updated. Delivered on time and set it all up quickly showing us how it worked. If people ask me then I would definitely recommend McCarthy. The quality of the product so far is very good and is doing exactly what I needed it to do.

They said a date to be delivered and they tried to get the bed in but couldn`t get it in one piece. I then had to wait 3 weeks after that for a new bed to be made. Once it arrived it only took 20 mins/half an hour to set up and they explained all the different bits to me. I was happy with that. I would definitely recommend having an adjustable bed but I would not recommend the company because I would shop around first. The main reason being the quality of service, I feel they should`ve taken measurements when they first sold me the bed, there was no communication when things went wrong, no keeping me updated with the situation of the delivery, which aggravates me more so.

They said a date to be delivered and they tried to get the bed in but couldn`t get it in one piece. I then had to wait 3 weeks after that for a new bed to be made. Once it arrived it only took 20 mins/half an hour to set up and they explained all the different bits to me. I was happy with that. I would definitely recommend having an adjustable bed but I would not recommend the company because I would shop around first. The main reason being the quality of service, I feel they should`ve taken measurements when they first sold me the bed, there was no communication when things went wrong, no keeping me updated with the situation of the delivery, which aggravates me more so.

They quoted me a good price and they did the job in time to a good standard, they also demonstrated the stair lift well to my father in a patient way, so he fully understood how to use it.

The price stayed the same and the job was done on the day they said it would be done...I couldn`t believe how quickly the chap did install it actually. He was very pleasant and demonstrated how to use it so we understood before he left. I would certainly recommend the company to other people.