Website Reviews

Although there was a delay of two week on the delivery Companion did a very good job. The Stairlift was for a friend and he has found it easy to use and is enjoying it.

Price went down from £5000-3500 which is questionable. The Salesman said we would have the curved stair lift within 12 days when it actually took 3-4 weeks so they never met their promise. The installation itself was very good and efficient, engineers were very nice and have been back 3 times due to faults with batter pack etc..; they are clearly very busy as they often haven`t kept their times either.. The stair lift came with a number of marks on it, which we lived with for a further reduction in the price. It really hasn`t been the easiest of experience.

Companion did exactly what they said they would. The Sales Rep was extremely good. We compared them with other companies and they were outstanding.

I have definitely noticed the water has been softened, I am very happy with the service and the product.

I just have a question about the water now its softened. The water smells a little but other than that its all worked as far as I can see.

Very good and thorough engineer. He even did a little shelf for me under the cupboard. The quality is great. We have noticed an improvement. I was told I would need to change the salt 2 weeks after the installation, but 5 weeks later its still going fine, that`s the only thing I find strange.

Top notch. Chair is very comfortable and very happy with it, no problems. 5 star customer service.

They installed the wrong seat, they quoted for a 950 plus and installed the 900 by mistake, even though I called 3 times beforehand to make sure all was correct. The job wasn`t finished tidy because they left a grease mark on the wall opposite. After the 3rd attempt at installation, I would now give the quality of the stair lift 5/5 but due to the full story and the errors, I cannot recommend the company. The promised return calls have not always been received, although they seem apologetic whenever I made contact. The whole experience wasn`t an easy one for my 95 year old mother.

Although we are happy with the stair lift there have been a few problems. The seat on stairlift needs to rotate about another 15 degrees as quite hard for my wife to get off at the top of the stairs. Companion were late installing and initial date was given a 10 day turnround which increased to 15 days and then due to staff illness and the stairlift going missing ended up being 8 weeks. I didn`t feel respected but more neglected.

The Stair Lift is working very well. We bought it for my husband who finds it quite easy to operate. Companion were very helpful and all details they gave us were good and correct.

From the Sales to the Fitters it was perfect. The Stair lift has made a big difference for my wife who has alzimers and was struggling with the stairs. Very happy with the whole process.

Having the stair lift fitted has given me another lease on life as i was struggling to get upstairs. Companion were really helpful and gave me a lot of information which was all spot on. Can`t fault them. Excellent.