Very helpful and 2 years warranty instead of just 1 offered by some others. They were not the cheapest but price matched the other company which we considered. The salesman was very pleasant and knowledgeable and not at pushy.
Engineer visit for breakdowns may be the following day which is not realistic. My mother has was stuck downstairs from 11am to 8pm without access to a toilet and would not have been able to go to bed if I had not insisted in the strongest terms that they get someone out to her. Engineer finally arrived at 8pm. They only work 9 to 5 apparently. I had asked about breakdowns at the salesperson's initial visit and was told 24 hour helpline would get an engineer out. No mentioned that it may be the
SUPERB! Can’t recommend them enough. Quick response. Very competitive price. Excellent quality of product and installation. And the after sales service and assistance was second to none.
Stairlift has improved my life immensely, Unfortunately it broke down after 2 weeks, but the repair team fixed it within 2 days. Excellent service. I'm still waiting for the £70 M&S voucher which was promised when I bought the extended warranty, though.
The whole process from enquiring to completion was very smooth and well organised.
Waiting to see if the customer service team are as efficient.
Chances upon the advert on Facebook one Sunday evening. An Elder Care person phoned the following morning. After filling out a detailed form about our needs, which was swiftly followed up with a 15 minute phone interview, the Elder coordinator sent two video profiles of Carers she thought would suit. We chose one, and she proved excellent.
Can’t rate Elder highly enough! My Dad enjoyed a fortnight’s care and companionship while I had a break. Will use Elder again as soon as I can!