They contacted us via your website so thought they were genuien, took £1,000.00 deposit from us for a Stannah, nearly new/less than 2 years old, customised for or curved stairs, then, without our knowledge or permission subbed our order to Stairlifts Direct, we got a Stannah & although seems a good one, believe it's more than 2 years old, the rail is not customised as originally discussed, for our curved stairs, so cannot get my Wheelchair past end as protrudes to far into the hall, ne
Never got a call back.
Extremely detailed and helpful survey and explanation of the service by the initial caller.
Engineer who came and fitted the water softener (Tim) was friendly, extremely tidy in his work, fitted it quickly but did not hurry. Explained the workings.
Overall, an excellent service from the company. Would recommend
Never made contact
Did not get home trial was trying to sell us something we didn't want gave one quote and came back with another which was higher
We had one post installation issue - not with the lift where the safety systems worked perfectly, but with a wooden door that had been built to replace removed bannisters showing it was not locked. It was a Sunday and the Stiltz dury enginees travelled form well over 100 miles away to fix the proble, that day - great custoner service
STILL WAITING FOR DELIVERY OF CHAIR, SO CANNOT COMMENT ON LAST QUESTION.
Not very happy with the installation