Their customer service on speed times is poor. 5 weeks waiting for a quote. Although their technician was fantastic
Long waiting time for delivery of larger products.
Everyone was polite & helpful right from the first contact of booking an appointment for the stair lift to it being fitted.
Footrest failed to work on button has to be raised and lowered by hand.
several problems arose regarding the measurements of the stairlift once an infill was confirmed. Handicare tried to fit a slide rail that had been measured before the infill was completed and it did not fit. In all it took over 4 weeks to be installed once order had been confirmed. The fitters were excellent but could not fit the rail as the new measurement had not been relayed to the office, so another date had to be arranged.
I have been impressed with speed by which issues raised were dealt with . Very friendly and professional staff
Very good a providing the service at short notice but sometimes difficult to contact, and didn't realise it was just an introduction service.
From start to finish, it was professionals very polite , answered all our questions, would recommend 100%,
Surprised at the size of the rails and Chair, was a bit of a shock but meeting our needs, so when needs must you put up and carry on.
Excellent service.
Very pleasant installer and very helpful.customer services.
Would thoroughly recommend.
Are more expensive though than
Others.