I have paid £4368.00 for a chair that was nothing like I expected. Worse, your area manager found nothing wrong with it, which suggests this is your standard.
The chair has a Back, a seat and a leg support.
The back no head rest, & no lumbar support.
The seat, felt to me like sitting on springs, although I am informed it has no springs.
The leg support has no extension for the heel and foot, specifically told it would have. Part of the foot rest is form by the end of the seat, a curved